There has been a great deal of controversy about the United States Postal Service’s plans to reduce costs. Among other things, Postmaster General Louis DeJoy’s 10-year plan shifts most of the agency’s traffic from air mail to ground transportation. DeJoy says the move will save the agency money and prepare it for long-term solvency, but it has clearly led to other problems.
Many people in Florida and the rest of the country have noticed a slowdown in the mail delivery. This became a political hot-button issue last year, when the presidential election involved a record number of mail-in ballots.
Meanwhile, a Florida company has alleged that DeJoy’s plan and other changes at the USPS have cost it tens of millions of dollars. Postal Fleet Services, based in St. Augustine, claims that the software used by the USPS has led to serious disputes with its drivers and ultimately shortchanged the company by $110 million over the past four years.
According to Postal Fleet Services, the USPS uses a “dynamic route optimization” software system that it knows to be faulty. Indeed, a 2019 report by the USPS notes problems with its own system’s calculations of mileage and travel time, as well as with its processing of bill payments. Postal Fleet Services claims the problems have at times caused their drivers to go without payment. Many have grown frustrated and quit at a time when trucking companies say there is a nationwide shortage of qualified truck drivers. Other trucking companies have made similar claims. Trucking companies have filed suit against the USPS over the software in three states, including Florida.
Small business owners work hard to keep their businesses running and, hopefully, growing. But their best work and best plans often rely on much bigger businesses and government agencies. When these bigger entities fall short, they can cause tremendous damage to the smaller businesses.
It isn’t easy for a small business to engage in a dispute with a much bigger business or government entity. Small businesses just don’t have the resources their opponents have. To prevail in these disputes, they need experienced legal help.